This link may be useful for those who find accessing holiday health care insurance difficult. www.allclearinsurance.com
Northern
Ireland Electricity (NIE) 08457 64643 Customer Service
Sheltered Housing 028 9023 0446
TV Licensing 0844 800 6702
Warm Homes Scheme 0800 988 0559 Winter Fuel Payments 0845 915 1515 | Access to Public Transport Website: www.nidirect.gov.uk/index/people-with- disabilities/motoring-and-transport-1
Half Fare Smart Pass 028 9066 6630 Helpline: 0845 600 0049 Textphone: 028 9038 7505 Website: www.translink.co.uk
60+ Smart pass Scheme 028 9066 6630 Translink Telephone: 028 9066 6630 Helpline: 0845 600 0049 Textphone: 028 9038 7505 Website: www.translink.co.uk
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Legal advice and legislation/
Healthcare Trusts
Citizens Advice Northern Ireland www.citizensadvice.co.uk
Consumer Protection 028 9067 2488 Website: www.consumercouncil.org.uk Email: info@consumercouncil.org.uk
Enduring Power of Attorney 028 9072 4733 www.courtsni.gov.uk Email: officeofcareand&protection@courtsni.gov.uk
Equality Commission 028 9050 0600 Northern Ireland Website: www.equalityni.org Email: information@equalityni.org
Law Centre Northern Ireland 028 9024 4401 Website: www.lawcentreni.org Email: admin@lawcentreni.org The Children’s Law Centre 028 9024 5704 Freephone advice line for children and young people: 0808 808 5678 Website: www.childrenslawcentre.org
Legal Aid 028 9040 8888 Telephone: 028 9040 8888 Website: www.nilsc.org.uk Email: accesstojustice@nilsc.org.uk | Healthcare Trusts Belfast Health & Social Care Trust Roe Villa Knockbracken Healthcare Park, Saintfield Road, Belfast, BT8 8BH Telephone: 028 9096 0000 Website: www.belfasttrust.hscni.net
Northern Health & Social Care Trust The Cottage, 5 Greenmount Avenue, Ballymena,
BT43 6DA Telephone: 084 5601 2333 Website: www.northerntrust.hscni.net
South Eastern Health & Social Care Trust Ulster Hospital, Upper Newtownards Road, Dundonald, BT16 1RH Telephone: 028 9055 3100 Website: www.setrust.hscni.net Southern Health & Social Care Trust Craigavon Area Hospital, 68 Lurgan Road, Portadown, BT63 5QQ Telephone: 028 3833 4444 Website: www.southerntrust.hscni.net
Western Health & Social Care Trust Altnagelvin Hospital Site, Glenshane Road, Londonderry, BT47 6SB Telephone: 028 7134 5171 Website: www.westerntrust.hscni.net |
Employment and Education
Careers Advice 028 9044 1781 Telephone: 028 9044 1781 Website: www.careersserviceni.com Educational Guidance Service 0845 602 6632for Adults (EGSA)Head Office, 4th Floor, 40 Linenhall Street, Belfast, BT2 8BA Telephone: 0845 602 6632 Website: www.connect2learn.org.uk Email: info@egsa.org.uk Further and Higher Education 028 9025 7777 Department for Employment and Learning, Adelaide House,39/49 Adelaide Street, Belfast BT2 8FD Telephone: 028 9025 7777 Website: www.delni.gov.uk
Learn direct 0800 101 901 E-mail: enquiries@learndirect.net Website: www.learndirect.co.uk | Back to Work Incentives 028
9033 6000 For further details on all these back to work incentives contact your local Social Security or Jobs & Benefits office
Labour Relations Agency 028 9032 1442 Labour Relations Agency, Head Office, 2-8 Gordon Street, Belfast, BT1 2LG Telephone: 028 9032 1442 Website: www.lra.org.uk Email: info@lra.org.uk
New Deal/Steps to Work For further information on New Deal/Steps to Work contact your local Social Security or Jobs & Benefits office, call our freephone number 0800 353 530 or check online at: www.dsdni.gov.uk.
Voluntary Work Check the Yellow Pages for details under Charitable and Voluntary Organisations.
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Action Mental Health 028 9040 3726 Mourne House, Knockbracken Health Care Park, Saintfield Road, Belfast BT8 8BH Telephone: 028 9040 3726 Website: www.amh.org.uk Email: iwalters@amh.org.uk
Alzheimer’s Society NI 028 9066 4100
Unit 4, Balmoral Business Park, Boucher Crescent, Belfast, BT12 6HU Telephone: 028 9066 4100 Website: www.alzheimers.org.uk Email: nir@alzheimers.org.uk
Northern
Ireland Association 028 9032 8474 (NIAMH) for Mental Health Central Office, 80 University Street, Belfast BT7 1HE Telephone: 028 9032 8474 Website: www.niamh.co.uk
Macmillan Support and Information Centre, 77-81 Lisburn Road, City Hospital, Belfast, BT9 7AB Telephone: 028 9069 9201 | MIND WISE 028 9040 2323 Wyndhurst, Knockbracken Healthcare Park, Saintfield Road, Belfast, BT8 8BHTelephone: 028 9040 2323Website: www.mindwisenv.org Email: info@mindwisenv.org CAUSE for Mental Health 0845 603 0291 1st Floor, Glendinning House, 6 Murray Street, Belfast BT1 6DN Telephone: 028 9023 8284 Helpline: 0845 603 0291 (9am-9pm) Website: www.cause.org.uk Email: info@cause.org.uk Praxis Care 028 9023 4555 25-31 Lisburn Road, Belfast, BT9 7AA Telephone: 028 9023 4555 Website: www.praxiscare.org.uk Email: info@praxiscare.org.uk
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Action MS 028 9079 0707 Website: www.actionms.co.uk Email: info@actionms.co.uk
Arthritis Care NI
028 9078 2940 Website: www.arthritiscare.org.uk Email: nireland@arthritiscare.org.uk
ASBAH 0845 450 7755 ASBAH provides support, advice, information and advocacy to children and adults with Spina Bifida and Hydrocephalus.ASBAH, P.O. Box 132, Cushendall, Co. Antrim, BT44 0WA Helpline: 0845 450 7755 Website: www.asbah.org Email: niro@asbah.org
Brainwaves NI 028 9335 3995 Brainwaves NI is a charity dedicated to providing support and information to those people affected by a brain tumour. 68 Cable Road, Whitehead, BT38 9PZ Telephone: 028 9335 3995 or 028 9337 2505 Website: www.brainwaves-ni.org Email: brainwavesni@hotmail.com
Cedar Foundation 028 9066 6188 The Cedar foundation is a regional organisation providing support, care, accommodation and vocational training services to enable disabled adults and children to participate in all aspects of community life. 31 Ulsterville Avenue, Belfast, BT9 7AS Telephone: 028 9066 6188 Website: www.cedar-foundation.org Email: info@cedar-foundation.org
| Parkinson’s Disease Society 028 9092 3370 PDS NI Office, Wellington Park Business Centre, 3 Wellington Park, Malone Road, Belfast BT9 6DJ Telephone: 028 9092 3370 Website: www.parkinsons.org.uk Email: pds.northernireland@parkinsons.org.uk Headway Belfast 028 9090 2977 Headway is a charity solely dedicated to supporting people with a brain injury, their families and their carers. Email: headway.mph@belfasttrust.hscni.net
Multiple Sclerosis Society 028 9080 2802 Website: www.muscular-dystrophy.org Email: n-ireland@muscular-dystrophy.org
Muscular Dystrophy Campaign 028 9075 1497 Website: www.muscular-dystrophy.org Email: n-ireland@muscular-dystrophy.org
Northern Ireland ME Association 028 9043 9831
28 Bedford Street, Belfast, BT2 7FE Telephone: 028 9043 9831 Website: www.nimea.org Email: jo@nimea.org Multiple Sclerosis Society 028 9080 2802 Website: www.muscular-dystrophy.org Email: n-ireland@musculardystrophy.org
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GROUPS SUPPORTING ALL CARERS Barnardos Young Carers Service 028 7963 4402 Belfast Carers’ Centre 028 9043 4700 Carers Northern Ireland 028 9043 9843 Crossroads Caring for Carers NI 028 9181 4455 OLDER PEOPLE Help the Aged, Ascot House, Shaftesbury Square, Belfast, BT2 7DB Telephone: 028 9023 0666 Seniorline: 0808 808 7575 (Information helpline) Website: www.helptheaged.org.uk Email: infoNI@helptheaged.org.uk
| OLDER PEOPLE Age UK 028 9032 5055 (Age Concern & Help the Aged NI) 0808 808 7575 Age Concern, 3 Lower Crescent, Belfast, BT7 1HP Telephone: 028 9032 5055 Website: www.ageconcernni.org Email: info@ageconcerntheagedni.org Help the Aged, Ascot House, Shaftesbury Square, Belfast, BT2 7DB Telephone: 028 9023 0666 Senior line: 0808 808 7575 (Information helpline) Website: www.helptheaged.org.uk Email: infoNI@helptheaged.org.uk |
Benefits
Carer’s Allowance 028 9090 6186 Attendance Allowance 028 9090 6178 Disability Living Allowance 028 9090 6182 Employment and Support Allowance 0800 085 6318 Help with Health Costs 028 9090 6182 Housing Benefit Scheme Northern Ireland Housing Executive on 0844 892 0902 Incapacity Benefit 028 9033 6000 The Independent Living Fund 0845 601 8815 Industrial Injuries Disablement Benefit 028 9033 6000 Job seeker’s Allowance Contact your local Social Security or Jobs & Benefits office. Lone Pensioner Allowance LPS helpline: 0845 300 6360 LPS Housing
Benefit: 0800 587 7477 Widowed Parent’s Allowance Contact the Pension Service, Windsor House on 0808 100 2658 (or by text phone on 0808 100 2198) for a claim pack. Crisis Loan What is it? A crisis loan is a repayable, interest free loan payable in emergency situations. You do not have to pay National Insurance contributions or be in receipt of a qualifying benefit to qualify.
Who is entitled? If you are aged 16 or over and are without sufficient resources to meet an immediate short term need, you can apply for a crisis loan.
How to claim Complete form SF400, a self-completion form, or form SF401. Applications can also be made by calling freephone 0800 028 8822. An interview may also be necessary.
Tax and pensions Pensions Advisory Service 0845 601 2923 Pension Credit 0808 100 6165 State Pension 0808 100 2658 Tax Credits 0845 300 3900 Website: www.hmrc.gov.uk/taxcredits
| Social Fund The Social Fund helps people with expenses, which are difficult to pay for out of regular income. Help is available in the form of grants or interest free loans. Getting help from the Social Fund does not depend on your National Insurance contributions. Main Leaflet S16 – A Guide to Social Fund (available online at Budgeting Loans What are they? Budgeting loans are repayable, interest free loans, for essential items. Who is entitled? You must be in receipt of: - Income Support - Employment and Support Allowance (income related) - Income Based Jobseeker’s Allowance - State Pension Credit, or - Payment on account of these benefits for at least 26 weeks Claim Form SF500 Community Care Grant A Community Care Grant is intended to promote care in the community by helping people remain in or resettle back into 1the community. It is a non-repayable payment for essential items.
Who is entitled? You must be in receipt of Income Support, Jobseeker’s Allowance (income-based), Employment and Support Allowance (income related) or State Pension Credit on the date the application is made, or likely to be entitled to Income Support, Jobseeker’s Allowance (income-based), Employment and Support Allowance (income related) or Pension Credit within 6 weeks of leaving institutional or residential care. Claim Form SF300.
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